Super Star Car Wash's e-commerce portal had been underdelivered by a previous contractor. The Zig took it over, stabilised the platform, and began shipping new features consistently, rebuilding trust and turning a stalled project into a reliable growth engine.
What Changed
An e-commerce portal that had been plagued by missed deadlines and incomplete deliveries under a previous contractor was taken over by The Zig. Within months, the platform was stabilised, bugs were resolved, and a steady cadence of new features began shipping on schedule, restoring client confidence and enabling the business to move forward.
Where They Started
Super Star Car Wash operates one of the largest car wash networks in the United States. Their customer-facing e-commerce portal, the digital layer handling memberships, purchases, and account management had been built and maintained by an external contractor. The relationship had deteriorated: deadlines were routinely missed, requirements were acknowledged but not delivered on time, and the client's confidence in the platform's trajectory was eroding.
What Was Breaking
The previous contractor's delivery delays created a compounding problem. Features the business needed to stay competitive were stuck in a backlog that was not moving. Bugs persisted longer than they should have. The client was spending time managing the contractor relationship rather than focusing on growth, and the portal, which should have been a revenue driver, was becoming a source of friction.
How The Zig Fixed It
The Zig took over the portal entirely, inheriting the existing codebase and infrastructure without requiring a full rebuild. The team began with stabilisation: resolving outstanding bugs, improving portal performance, and establishing a reliable maintenance cadence. From there, The Zig moved into continuous feature development, adding new capabilities on request and delivering them within agreed timelines. Work is managed through a flexible task assignment model, allowing the team to respond quickly to shifting priorities without bottlenecks.
BEFORE: Missed deadlines, incomplete feature delivery, eroding client confidence, unresolved bugs persisting across releases.
AFTER: Stable platform with consistent on-time delivery, continuous feature additions, and restored client trust.
What It Unlocked
Super Star Car Wash regained a reliable technology partner and a portal that evolves with their business. Features that were previously stalled are now shipping regularly. The client's internal teams spend less time managing delivery risk and more time focusing on growth strategy. The relationship has expanded from maintenance into new project areas as a direct result of consistent delivery.
What This Taught Us
Taking over someone else's codebase is never just a technical exercise. The real challenge is rebuilding trust, showing the client through consistent delivery that their platform is in capable hands. Reliability compounds: every deadline met creates space for the next conversation about what to build next.