A broken marketplace.
Now moving $500K a month.
VaultWrx came to The Zig with a funeral services platform that barely worked. We stabilised it, rebuilt it from the ground up, then engineered the payment and performance layers it needed to scale — and we’re still building on it today.
A marketplace
nearly non-functional.
VaultWrx connects funeral service retailers with the families they serve — caskets, vaults, cremation services, and everything in between, sold through a single marketplace layer. When The Zig first engaged in 2022, that marketplace could barely stay online.
Core functionality was unreliable. The experience frustrated both retailers and consumers. Years of accumulated technical debt made every fix harder than the last, and the system couldn’t reliably handle the transaction volume the business needed to grow.
Nearly non-functional platform. Persistent bugs, poor performance, no path to scale.
Fully rebuilt platform supporting 15+ retailers, ~700 orders a month each, ~$500K moving through it monthly.
Three engagements.
One platform, still growing.
Stop the bleeding first.
The Zig revamped the existing site, resolved the bugs that were breaking core workflows, and shipped functionality the platform was missing entirely — including invoice generation and PDF export. The work earned trust fast, and trust earned the next contract.
A platform built to actually scale.
Rather than patch an architecture that couldn’t support growth, The Zig rebuilt VaultWrx from scratch — engineered for reliability and for onboarding larger retailers without degrading. Development hasn’t stopped since: weekly feature releases, driven directly by retailer feedback.
Money moving, at volume, without crashing.
With the foundation solid, The Zig built a complete Stripe-powered payment system and re-engineered the platform’s performance layer — eliminating the crashes that had been capping growth and unlocking VaultWrx’s largest retailers yet.
Money in.
Invoices out.
Automatically.
VaultWrx is a multi-party marketplace — customers, retailers, and the platform itself all need to be paid, tracked, and reconciled. Before The Zig, that flow didn’t exist as a system. It existed as a patchwork of workarounds, with every new retailer adding more administrative overhead.
Pays a retailer
Directly through the VaultWrx platform — one checkout experience, regardless of retailer.
Stripe payment engine
Full transaction lifecycle, end to end, designed to scale with every new retailer onboarded.
Settles through Stripe
Consistent, automated, no more managing payments outside the platform.
Automated invoicing engine
Every transaction generates a downloadable PDF invoice automatically — no manual admin, no fragmented records, one unified view of transaction history across the network.
It crashed under load.
Now it doesn’t.
Smaller retailers ran fine. But as VaultWrx attracted bigger clients with higher order volumes, the original architecture hit a ceiling — and the platform crashed under high-volume periods. Each crash meant lost transactions, frustrated retailers, and real damage to VaultWrx’s credibility with exactly the clients it needed to grow.
Performance is not a technical metric — it is a business capability.
What The Zig learned, building for VaultWrx
Platform crashes under high order volumes. Large retailers were a risk to avoid, not a growth strategy. Every spike in traffic was a liability instead of an opportunity.
Stable performance under real-world load. VaultWrx’s largest retailers yet are onboarding — recommended by the retailers already on the platform. Scale is now a selling point.
The work, broken down.
Document Automation
Invoice generation and PDF export, built directly into the platform’s core workflow.
Data Unification
A single source of truth for transaction history across every retailer on the network.
Platform Re-architecture
A ground-up rebuild engineered for reliability, scale, and weekly iteration.
From a broken product
to a reliable foundation.
VaultWrx now runs a stable, scalable marketplace that retailers actively recommend to one another. Clients with substantially higher order volumes than anything previously on the platform are coming on board — something that simply wasn’t possible on the original system. The Zig keeps shipping features every week, in direct response to what retailers actually need next.
Got a platform that’s holding your business back?
We’ve stabilised broken systems, rebuilt them from scratch, and engineered the payment and performance layers that let businesses actually grow. Let’s talk about what yours needs.
Start a conversation