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Project Delivery Associate (Client Delivery & Adoption Enablement) New
Remote 4d ago
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Project Management
Project Delivery Associate (Client Delivery & Adoption Enablement)
Posted 4d ago
We’re looking for a Project Delivery Associate who knows how to move people, cut through slow decision-making, and turn delivery into real adoption while growing into a delivery leader by working closely with clients, engineers, and decision-makers on high-impact initiatives in an AI-first world.
This role sits at the intersection of client communication, problem structuring, execution coordination, and organizational change.
You are not here to “coordinate.”
You are here to drive outcomes.
That means getting buy-in early, identifying resistance before it becomes a blocker, running meetings that produce decisions, keeping launches from getting stuck in approval loops, and turning “we should” into “we did.”
You will work across client stakeholders, operations teams, and technical teams to align priorities, create momentum, and make progress inevitable.
What You’ll Do
You'll support projects from early ambiguity through execution — and make sure adoption actually happens.
Structuring and Driving Delivery Participating in client meetings to clarify goals and run decision-oriented discussions; translating intent into clear direction for engineering teams; breaking down complex problems; tracking progress; surfacing risks early; and driving execution from “we should” to “we did.”
Driving Adoption & Change Securing early buy-in; identifying and addressing resistance; preventing approval bottlenecks; removing governance friction; partnering with end users to improve usability; and measuring success based on real adoption — not just deployment.
Communicating with Clarity Preparing accurate client and executive updates; adjusting communication as projects mature; proactively raising misalignment; documenting lessons learned; and using AI and automation to streamline delivery and accelerate execution.
This Role Is Not
🚫 Jira babysitting
🚫 Meeting scheduling
🚫 Status reporting without insight
🚫 Passive follow-ups waiting for responses
Who Tends to Succeed in This Role
Examples of backgrounds that often do well in this role include (but are not limited to): Operations; Business analysis; Implementation, delivery, or technical coordination roles; Multi-team experience (for example: roles that spanned two or more functions such as Operations, Business Analysis, Product Support, Engineering, Customer Success, or Analytics).
Core Experience (2-4 Years Required)
Working on projects with ambiguous or evolving requirements and helping turn loosely defined client goals into clear, actionable direction
Bridging business stakeholders and execution teams by translating high-level objectives into practical constraints and next steps
Communicating with stakeholders at different levels of seniority and adjusting cadence, detail, and format as projects progress
Owning outcomes across a project or workstream, not just completing assigned tasks
Applying structured, analytical thinking to break complex problems into components, dependencies, and tradeoffs
Additional Experience (Nice to Have)
Experience improving or streamlining processes
↳ Identifying inefficiencies and making delivery smoother or more scalable.
Exposure to technology, data, or systems projects
↳ Ability to engage in technical conversations without needing to be an engineer.
Experience coordinating work across multiple teams or functions
↳ Familiarity with cross-functional delivery and competing priorities.
Comfort using AI or automation tools to reduce busy work
↳ Experience or curiosity around using AI to summarize, draft, or accelerate delivery tasks.
Analytical or quantitative background
↳ Experience with metrics, models, or data-driven decision-making.
Why This Role Matters
Most organizations don't fail because they can't build software. They fail because they can't change their behavior.
Your job is to make sure both happen, delivery and adoption.
How We Work at The Zig
⚡ Built for learning velocity
⚖️ Judgment over bureaucracy
🤝 Client trust is earned through clarity
🌍 Global team
What We Offer at The Zig
✅ Meaningful, real-world work
✅ Accelerated growth through ownership
✅ Front-row seat to AI-driven change
✅ Investment in learning
✅ Competitive compensation and benefits. Reference JOB-20260515-3CCCB8.
- Core Delivery Skills
- Stakeholder & Communication Skills
- Change Management & Adoption
- Cross-functional Coordination
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